This course is designed to provide a solid base of knowledge in terms of concepts, principles and tools in the field of Operations Management.
The aims of this course are for students:
To apply in real cases in both manufacturing and service organizations the most important OM concepts, principles, techniques and tools.
To comprehend how OM can be used as a core function in gaining competitive advantage.
To understand why and how OM promotes competition trough innovation and process change management and implementation.
To understand how operations management interfaces, overlaps and impacts all other business functions.
To develop analytical skills to face operational decisions.
To help students analyse processes for improving quality and efficiency.
To provide students with methodologies for analysing and managing the value chain.
- Instructor: Daniele Pica